Retirement
In Digital India, EPFO's UAN portal out of order; helpless employees left in the lurch
The much touted e-Sewa facility of Employees' Provident Fund Organisation (EPFO) for universal account number (UAN) holder members is down since past few months. This has left thousands of UAN members in lurch as they are clueless as to whom should they contact to address their grievances. This also raises questions on whether Prime Minister Narendra Modi’s ambitious Digital India programme that aims to turn a lot of government functions completely digital using the Aadhaar number.
 
"My employer is asking to share my PF nomination detail as updated on UAN website from past some months. I am unable to do so as the UAN website https://unifiedportal-mem.epfindia.gov.in/memberinterface is not functional," says Trimukh Hemchandani (name changed).
 
 
Even the toll free contact number 1800118005 provided on the UAN website is always busy. Hemchandani says, "Their helpline number 1800118005 (as updated on https://unifiedportal.epfindia.gov.in/UAN_Services.php) gives 'User Busy' prompt. Owing to this, my PF transfer requests have also been on hold. I have waited and waited patiently from past some months but to no avail."
 
In addition, the contact us page on this portal, designed, developed and hosted by EPFO, shows an error. When we checked, it was showing an error 404 (normally for page not found). However, there is an additional message that “GNOC Team of EPFO” blocked this page. 
 
 
The Organisation, which has over four crore members, has created UAN to provide permanent identity to the PF accounts. In addition, EPFO created a separate portal to allow members access various services and facilities, including downloading of UAN Card and passbook, connect all member IDs to UAN, and file and view transfer claims using the UANs. UAN holder members were even told that they would be able to change their know-your-customer (KYC) information on the UAN portal. However, with the portal becoming inaccessible, all UAN card holders are in lurch.

User

COMMENTS

Mr Jitendra

4 months ago

EPFO's latest UAN portal launched in Dec-2016 is a curse. The old portal was functioning nicely with all approved KYC data, PF and Pension nominations online filing etc. However that old portal was of the UPA regime, allergic to the new elected regime. So the new govt felt something for the 5.5 crore workers and decided to launch a new UAN portal. KYC data from old portal to new was not migrated. New UAN Helpdesk is of no use, always asking employees to contact employer.

The bigger fun is the linking of Aadhaar to UAN. Although you submit the Aadhaar and link to UAN, the physical authentication of employee with his own aadhaar is required. This has to be done with the nearest PF office. Imagine 5.5 crore PF members going to PF offices to authenticate aadhaar with no guarantee whether their authentication will be done or if they will be called again?

UAN is total failure after the recent new UAN portal launch.

Raj M

5 months ago

when i was joined my first job in 2000, my salary was crediting to the online bank account with atm card and everything was digital since then, after 17 years of my services in various companies i thought of taking break and was trying to club my different pf accounts with the different organisations ,sadly this organisation is still working like an old days office and everyones attitude is how to loot someone coming for their services, they don't even have a working website which we can use for any purposes. I still not aware why we are wasting our money(tax) to support this white elephant?, this organisation hs to be dismantled and give the responsibility to banks, any banks will be sufficient but we don't need an organisation to calculate "8.5%", govt is taking lots of initiative for the disinvestments but why they keep this craap? they are not doing any social service here. if you have any doubt, go to any epf office and see the queue at their single counter.

Kaushik Tanna

7 months ago

I have also faced the same problem with website last month. Interestingly mobile app is working fine. I can view my passbook and latest balance by using mobile app.

REPLY

Abhijeet Navelkar

In Reply to Kaushik Tanna 6 months ago

Can you let us know the app

Beena Kothari

In Reply to Kaushik Tanna 7 months ago

Pl let me know how can I search and download this app on ios?

Mahesh Prabhu

7 months ago

The new website (Unifiedportal) is down since months now and the authorities concerned seem to be in no hurry to make it functioning again.

Bharat Patil

7 months ago

I've been trying to login with the credentials but with no luck. It was functional earlier. But it seems that now it is not. I wanted to generate UAN but there are problem and I can't do it.

Manish Kumar

7 months ago

I am not able to activate our UAN No.because it is not accessible to open member portal . Can you please advice me in this regard?

Krishna krish

7 months ago

Ya, even am waiting for the website to open. But its not accessable when we open the Unified member portal login website. I just resigned my job before a month ago, till then am working on it for the PF. But, it is not supposed to open since a couple of weeks. Please do the needful and soon as possible.

Krishna Prasad

7 months ago

http://labour.gov.in/whos-who labour minister and employees phone numbers

Irfan Shaikh

7 months ago

I am working in an exempted trust organization and requested for pf transfer 6 months back. The transfer on pf website is showing it is done but present employer refuses that they have not received the pf fund owing to the website problem.
The present player is not able to download Annexure K owing to which my pf transfer is pending. Plz help...

Viswanathan Nanjappan

7 months ago

I retired on 31.01.2017. Submitted Form 19 and 10 to withdraw my PF amount. After more than 15 days PF Office in Chennai returned the forms stating that I should apply only after a waiting period of two months. Now I am simply waiting for the time to lapse. In the meantime I tried to check my PF amount using my UAN. When I filed a grievance, the reply was not informative. Can you please advice me in this regard?

bala krishnan Cherlimkal

7 months ago

Does it say that blockheads are handling this issue?. It is strange that we are so advanced in information technology,still they they can't fix such an issue even after 5 months?.

bala krishnan Cherlimkal

7 months ago

Does it say that blockheads are handling this issue?. It is strange that we are so advanced in information technology,still they they can't fix such an issue even after 5 months?.

Roy Aranha

7 months ago

in a hurry no strutre foolish

Mayank Agarwal

7 months ago

This UAN site is down from October 2016. One of my friend wrote to PMO but nothing happened

DEEPAK PANWAR

7 months ago

Mujhe apna pf niklna hai maine kai baar from submit kar diya hai pr mujhe koi response nahi milta hai plzz help me

NPS private subscriptions grew 60% till January: PFRDA
The Pension Fund Regulatory and Development Authority (PFRDA) on Wednesday said the number of private sector subscribers of New Pension Scheme (NPS) saw a 60 per cent increase during the April 2016 to January 2017 period due to exemptions provided in the earlier Budget.
 
"Private sector subscribers have gone up by 60 per cent till January in 2016-17. We are currently at 8.82 lakh NPS subscribers in the private sector. We expect the figure to reach 10 lakh by March 31," PFRDA Chairman Hemant Contractor said here. 
 
Contractor was speaking on the sidelines of the full-day programme to train the trainers of the IL&FS Skill Development Corporation on NPS.
 
This agency has been recently hired by the regulator to train its intermediaries on NPS and Atal Pension Yojana. 
 
In Budget 2016, the government had given additional tax exemption up to Rs 50,000 for contribution to NPS apart from the Rs 1.5 lakh ceiling provided under Section 80C. 
 
The total corpus of NPS currently stands at Rs 1.66 crore with more than 1.47 crore subscribers, which includes central and state government employees for whom the subscription is mandatory. 
 
In the Budget 2017-18, government has announced another sop and allowed tax-free partial withdrawal of 25 per cent of employee's contribution.
 
"... it has been proposed to provide exemption on partial withdrawals not exceeding 25 per cent of the employee's contribution in accordance with the terms and conditions specified under the Pension Fund Regulatory and Development Authority Act, 2013," the Finance Ministry said earlier.
 
The benefit would be effective on partial withdrawals made after April 1.
 
"This will be another attractive feature. In emergency if we have to withdraw then why should it be taxed. Partial withdrawl has been given as relaxation. I am expecting major boost in terms of the NPS subscribers in 2017-18 as well," he said.
 
"But I would like to keep the growth target at 40 per cent as to grow even 40 per cent on a larger base is not easy for 2017-18," he added.
 
Business correspondents through the banks, cooperative banks, regional rural banks, post offices, private and public sector banks will all be contributing towards an increase in the number of NPS subscribers, Contractor said.
 
The NPS is a voluntary contribution retirement scheme. It enables systematic savings during the subscriber's working life and aims to find a sustainable solution to provide enough retirement income to every Indian citizen.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

 

User

COMMENTS

Amit Phatak

8 months ago

Something seriously wrong in the numbers here "The total corpus of NPS currently stands at Rs 1.66 crore with more than 1.47 crore subscribers, " Please check.

EPFO cuts interest rate to 8.65%
The Employees' Provident Fund Organisation on Monday lowered the interest rate on deposits to 8.65% for fiscal 2016-17 from 8.8% in 2015-16, said a member of its apex board of trustees.
 
"The Central Board of Trustees has take a decision to reduce the interest rate on EPFO's deposits to 8.65% as per the guidelines of the Comptroller Audit General (CAG), which objected to 8.8% interest rate," CBT member and INTUC Vice President Ashok Singh told IANS after the meeting here.
 
Admitting that the trade union leaders and cadres were not happy with the board's decision to lower the interest rate on their savings, Singh said they would appeal to the Finance Ministry to retain the interest rate given in the last fiscal.
 
"We have conveyed to the board chairman (Union Labour Minister Bandaru Dattatreya) our unhappiness on lowering the interest rate by 0.15%, which has been calculated on the basis of the CAG guidelines.
 
"The CAG has observed that interest earned on the retirement fund (EPF) cannot be considered as income to retain the interest rate on its deposits at 8.8%," he said.
 
The retirement fund will recommend the lower interest rate to the finance ministry for notification soon.
 
The meeting was attended by all the trustee members, representing the employees, employers, state government and officials of the Labour and Finance Ministries.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

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